The terms "Olav", "we", "us" and "our" include Olav GmbH, Vitalisstr. 67, 50827 Cologne, Germany.
New uses of personal data. If our practices regarding previously collected personal information change in a way that affects the original purpose of our collection of your personal information, we will notify you if required by law.
The site collects your data
We collect personal data from you, such as:
We collect personal data such as the above when you choose to provide it to us, such as when you:
How Olav uses your data
Use of the website. We collect data about how you use the Site and respond to communications we send to you. It is in our legitimate business interests to collect data about your use of our website so that we can ensure that our website provides relevant services to visitors and so that we can track the development of our business. The legal basis for this is Art. 6 (1) 1 lit. f DSGVO. We always try to balance our interests against your data protection rights. If you have any further questions about this, please let us know. We will also collect any data that you post on the site. For example, if you post a review, the Site will collect information that you provide in such submissions, including any personally identifiable information. If you choose to post content in a public area of the Site, the content will be deemed "public" and we will have no control over how others may use that data. It is also in our legitimate business interests to collect reviews from our customers (if you choose to provide such details) so that we can understand feedback on our products and services to improve them over time and so that other customers can also see feedback on our product. The legal basis for this is Art. 6 (1) 1 lit. f DSGVO. We always consider our interests together with your data protection rights and ensure that your data protection rights are protected.
Internal and Service Uses. We use data, including personal data, for internal or service-related purposes only and may share it with third parties to facilitate the use of the Site. We may use and retain any data we collect to provide and improve our services (as set out below). We may also use this data to do this in accordance with the section below on cookies. The legal basis for this is Art. 6 (1) 1 lit. f DSGVO. This processing is in pursuit of our legitimate interests in displaying targeted advertising to our customers, analysing performance and interactions with our site, evaluating the effectiveness of our advertising on behalf of our advertising partners and identifying the audience most likely to respond to the advertising. Where we work with third parties to serve our legitimate interests, to display advertisements and/or to analyse how customers interact with our site, some data collected through our site and advertising may be shared with those third parties. We may also share this data with our affiliates. Similarly, we may supplement data we collect through our Site with data collected by third parties who work with us. We believe that the use of such data is useful to provide you with better and more personalised services on our site and throughout your online experience. We also consider that the collection and processing of such data is in our legitimate business interests. The legal basis for this is Art. 6 (1) 1 lit. f DSGVO. Of course, your data protection rights are important to us and for some features you have the right to object. See our Cookies Policy for more information on this topic.
Customer service related communications with us. We may also collect personal data from you when you communicate with us. For example, you may send us personal information via email when you create an account or register for another service. We may send emails to the email address you provide to verify your account and for operational and information purposes, such as customer management, customer service or system maintenance. The legal basis for this is Art. 6 (1) 1 lit. b DSGVO. By providing us with your email address either by registering an account or directly by email, you understand that we may respond to you by email. Depending on the reasons why you are communicating with us, we may be responding to a particular service request under our terms of supply or use (or to progress a sale), so we need to respond to fulfil our obligations. Alternatively, it may be in our legitimate interest to respond to your email to ensure our responsiveness in relation to your requests. The legal basis for this is Art. 6 (1) 1 lit. f DSGVO. When you contact us, we may keep a record of that correspondence as set out below.
Marketing communications. We may notify you by email about other products and services we have developed or provided and information we think may be of interest to you if you have given us your consent to do so, including if you have opted in to receive updates on promotions by providing your email address or by ticking a box to indicate that you would like to receive them. We do not share your email address with third parties to promote their products or services by sending marketing emails directly to you without your consent. The legal basis for this is Art. 6 (1) 1 lit. a DSGVO.
Marketing opt-out. If you initially opt-in to receive emails from us at the time we collect your data or make an opt-in offer, but later come to the view that you would like to change your preferences, you can use the unsubscribe link at the bottom of the email to withdraw your consent to receive future emails or contact us at any time with such a request (see our contact details below). We will process your request within a reasonable time after receipt. If you have purchased a product from us, created an account with us or contacted us regarding your purchase, please note that we will communicate with you in relation to such order or account to respond to your comments and enquiries even if you no longer wish to receive marketing emails. The legal basis for this is Art. 6 (1) 1 lit. b DSGVO.
Surveys. We may contact you from time to time regarding participation in online surveys. If you choose to participate, you may be asked to provide certain information which may include your personal data. In particular, you may be asked to provide contact details as well as details of your height, weight, gender, date of birth, or other information that we may request in connection with our surveys. Any information collected from your participation in our surveys is provided by you voluntarily and with your consent. We may use such information to improve our products, services and/or site and in a manner consistent with the policies contained herein. The legal basis for this is Art. 6 (1) 1 lit. a DSGVO.
We do not store credit card numbers.
Credit card payments with Klarna. We work with Klarna AB (publ) ("Klarna"), a financial services provider, as they offer convenient payment methods to our customers. Klarna's principal place of business is Sveavägen 46, 111 34 Stockholm, Sweden. Klarna is registered in the Swedish Companies Register under registration number 556737-0431 and licensed by and under the supervision of the Swedish Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden and the Swedish Data Protection Authority (http://www.datainspektionen.se/in-english/), Box 8114, 10420 Stockholm, Sweden.
Refunds. Klarna also helps us process refunds, including refunds of credit payments, if you have chosen the Klarna financing option. Refunds are processed in accordance with our refund policy. The legal basis for this is Art. 6 (1) 1 lit. b DSGVO.
Cookies, automatic data collection and similar technologies. The Site collects and stores data that is automatically generated during your use, including your preferences and usage statistics. This includes data about the device you are using when you access the Site and your location. If you browse the Site but do not make a purchase or register an account, we may be able to associate a visit at a later time when you wish to make a purchase, register an account or otherwise interact with us with your previous visits to the Site and details of products you have viewed or purchased from us. We believe that this will result in a more personalised and streamlined interaction with our Site and will further our legitimate business interests of providing visitors to our Site with personalised content while respecting their privacy rights.
When you visit the Site, we and our third-party service providers who provide services on our behalf receive and record data on our (and our third-party service providers') server logs from your browser and device, including your IP address, from cookies, pixels and similar technologies. Cookies are small text files placed on a visitor's device to store information and sometimes track information about you. We use a number of cookies that only last for the duration of your online session and expire when you exit the browser. Other cookies, however, can recognise you when you return to the site and last longer. Cookies and other similar tracking technologies help us understand how you use our site and help us ensure that you find the site easily. Some cookies can also help us understand how effective our marketing initiatives are. You can find out more about cookies on the website http://www.allaboutcookies.org/ge/, which also has more useful information about cookies and how to block cookies based on different types of browsers. Most browsers allow you to block and delete certain cookies. If you do this, the site may not function properly.
Types of cookies Description and further information Absolutely necessary cookies. Absolutely necessary cookies are cookies that allow you to navigate and use our site and its features. Without them you would not be able to navigate between pages. Functionally Necessary Cookies. These cookies allow us to remember that you have visited us before and the preferences and information you have provided to us in order to provide you with a personalised experience, such as storing your preferences and choices and allowing us to customise elements of the site's layout or content to suit you. Cookies necessary for performance and analysis. This information is used to make sure the site can handle the number of visitors, to help us correct errors on the site and to measure usage across the site. They also help us understand whether you have visited the site before so that we can identify the number of unique visitors to different parts of the site. These cookies also help us understand how long you stay on the site, which page you came to our site from, so that we can improve the site and learn more about which areas of the site are most popular with visitors.
We use third party providers such as Google Analytics to analyse statistical information from our users of the Site. We may be able to correlate this information with your information once we have received it from a third party. Retargeting or advertising cookies These cookies collect data about the pages you visit as well as data about other websites you visit in order to place you in a "market segment". This data is collected by reference to the cookie or other identifier. This may result in you being shown advertisements for our products or other products in which you may be interested and for our site on other websites or apps based on the market segment into which you have been placed and/or your visit to our site. Our online advertising partners also use data from their activity on the Site to assist their other clients and intermediaries with their digital advertising activities.
We work with a number of companies for this retargeting, including Facebook, Google, Amazon, Criteo, Outbrain, Yahoo and Gemini.
For more information about this type of interest-based advertising and how to opt out of this feature, please visit www.youronlinechoices.com/de/ or see our cookie table below.
A pixel is a piece of code embedded on the Site that collects data about a user's activity on the Site. For example, the use of a pixel allows us to record that a user has visited a particular page or clicked on a particular advertisement. By using the Site, you authorise us to collect, analyse and store data in connection with the provision of the Site. The legal basis for this is Art. 6 (1) 1 lit. a DSGVO.
Cookie Opt-Out. As mentioned above, you can stop or restrict the placement of some cookies on your computer or remove them from your browser by adjusting your web browser settings and visiting www.allaboutcookies.org. When you visit www.youronlinechoices.com/uk/, you should be able to see the cookies you have opted out of, as well as information on how to withdraw your consent from a variety of third parties with whom we work. Please note that cookie-based opt-outs are not effective on mobile applications. On many mobile devices, app users can opt-out of certain advertisements through your device's privacy settings.
Please note that these cookie-based opt-outs must be performed on each device and browser that you wish to opt out of, whether you use our opt-out or one of the online industry.
For example, if you used opt-out in your computer browser, this opt-out will not apply to your mobile device. You will need to deactivate it separately on each device.
Create customised target groups.
We also work with Google and Facebook to create a custom audience that, like interest-based cookies, displays our advertising to you when you interact with Facebook and Google's networks. We work with these companies to offer our content to existing and potential customers. We do this by transmitting a masked unique ID to such companies which is a cryptographic hash of your email so that your data is pseudonomysed, meaning that you cannot be identified from it unless additional data is added to that data (we do not share such additional data). This ID or code is compared to your equivalent unique code generated by our advertising partners Google and Facebook to tailor advertising to you. If you have opted out of receiving our marketing communications, our advertising using these custom targeting channels will no longer be displayed on Google and Facebook networks. However, you can still receive interest-based cookies that promote our products and are based on market segments (which you can update here).
We receive aggregated data from Facebook as well as percentages in relation to city, platforms or how many people have visited our site and/or made a purchase. You can opt out of these custom audience channels at any time.
Olav may share your data in certain circumstances
We may share data as follows:
We do not rent, sell or give your personal data to other companies for their direct email marketing purposes unless we have your consent to do so.
We use service providers. We may share any information we receive with our vendors who are retained in connection with providing the Site and our products to you. For example, website hosting services, server providers, email providers, cookie providers, payment processors, companies providing customer management services and other service providers. To ensure the security of your personal data that we share with our contractors and service providers and to ensure that your personal data is only processed in accordance with our instructions and in compliance with applicable law, we have entered into processing contracts with our contractors and service providers. The legal basis for the transfer of this data is Art. 28 DSGVO.
Displaying content to other users. The content you post on the Site may be displayed on the Site. Other users of the Site may be able to see some information about you, such as your name, when you post a review. The legal basis for this is Art. 6 (1) 1 lit. a DSGVO. We are not responsible for the privacy practices of other users who will see and use the published information.
Advertisers and advertising networks. We work with third party advertisers in accordance with our legitimate interest to display relevant ads to you and others on our site and to your online experience. Sometimes these third parties collect this data directly. We may also use aggregated data to help advertisers reach the audience for whom our products are relevant. The legal basis for this is Art. 6 (1) 1 lit. a DSGVO. We may use personal data collected from you to create target groups in order to send them content as described above.
Business partners who provide services to you and with whom we have contracts regarding the processing of your personal data.
Disclosures required by law. We may access, retain and disclose your personal data, other account information and content as necessary to comply with law enforcement requests and legal process, such as a court order or subpoena. The legal basis for this is Art. 6 (1) 1 lit. c DSGVO.
We may also share your personal data in other circumstances, but only with your consent.
The third parties we work with are located in:
Third-party websites and social media platforms
The Site may contain links to other websites and other websites may refer or link to our Site. We do not control these other domains and websites. We encourage our users to read the privacy policies of each and every website and app with which they interact. We do not endorse, review or agree with the privacy practices or the content of these websites or apps and do not accept any responsibility for them. Your visit to these other websites or apps is at your own risk and subject to their privacy policies.
We may hold sweepstakes from our pages or accounts on social media platforms. We will provide you with the terms and conditions relevant to the competition. Where this requires the processing of your personal data, the legal basis for this is Art. 6 (1) 1 lit. b DSGVO.
If you otherwise interact with our social media accounts or pages, we will collect data from your profiles based on your privacy settings on such social media platforms. The legal basis for this is Art. 6 (1) 1 lit. b DSGVO. Please check your privacy settings on these social media platforms to understand what would be shared and update them if you wish.
Security of your information
You transmit data through this site at your own risk. It is advisable to close your browser after use. We may communicate with you electronically about security, privacy and settlement issues relating to your use of the Site. If we become aware of a breach of security, we may attempt to notify you electronically by posting a notice on the Site or by sending you an email.
Data protection for children
We do not knowingly collect, retain or use personal information from children under the age of 16 and no part of this site is intended for children under 16. If you become aware that your child has provided us with personal information without your consent, they can notify us at firstname.lastname@example.org. If we become aware that we have collected personal data from children under the age of 16, we will take immediate steps to delete such data and the child's account.
International Data Transfers
By using this Site, you are also transferring information to the U.S.
Information you submit to our Site will be sent to and stored on secure servers in the European Union with backup servers in the U.S.A.. Our staff and vendors will process your data in the U.S.A. after your use of the Site and/or in relation to products you purchase from us.
We may also transfer the data you submit to the Site to the third parties identified above (see "Olav may share your data" section above), which may be located outside the European Economic Area (EEA) (also as set out above). These countries may not have similar data protection laws to the EEA. If we transfer your information, we will take steps to ensure the continued protection of your data protection rights. For more information about these transfers, please contact us.
How Olav stores your data
We will retain personal data for as long as you have an account with us to fulfil our contractual obligations to you and for six years thereafter to identify any issues and resolve any disputes.
We may also retain aggregated data beyond this period for research purposes and to help us develop and improve our services. You cannot be identified from aggregate data retained or used for these purposes.
We may also retain personal data relating to your order where permitted or required by applicable law.
You have the right in certain circumstances:
Your right to object to processing:
You can exercise the rights set out above. If you have any suggestions for improving this privacy statement, please email us at email@example.com.
Changes to this privacy statement
Please refer to the information provided by our (data controllers) who are responsible for data processing:
Olav GmbH is a data controller who manages and hosts this website and makes global and strategic decisions at Vitalisstr. 67, 50827 Cologne, Germany, firstname.lastname@example.org.